Who We Are
Our website is located at https://fryecadconsulting.com, and this policy also applies to all associated subdomains. This website is owned and operated by Roland Frye. By accessing and using our site, you agree to the terms outlined in this Privacy Policy.
What Personal Data We Collect and Why
Website Support Contacts
We do not automatically collect personal information from visitors unless you choose to submit a support ticket using one of our contact forms. When you do so, you must provide your email address and details regarding your support request. This information is transmitted to our support system so that we can offer you timely and effective assistance.
App Purchases
For applications purchased through the Autodesk App Store or directly via our website, we collect and store essential client and licensing information in our secure database. This data helps us deliver exceptional service and maintain accurate records for license tracking. We guarantee that your information is never published or shared externally.
The data we collect for app purchases includes:
- Account Email Addresses: (up to three) to keep you informed about product updates and license expirations.
- Company and Contact Information: This comprises your company name, street address, city, state, country, and zip codes; and the contact name of the person responsible for license management.
- Phone Number: Collected as needed for support and to convey critical updates.
- Computer/Server Information: Both the computer or server name and physical address are stored to assist in generating and managing licenses.
Who We Share Your Data With
Your personal data is maintained in strict confidence. We do not share your information with any third parties unless required by law or necessary to provide you with direct support or services. All data is managed under rigorous internal protocols designed to protect your privacy.
Data Retention
Support Ticket Data
Information submitted via support tickets is stored in our support platform until the corresponding ticket is resolved and then deleted in accordance with our data retention policies.
App Purchase Data
For customers who purchase our applications, the collected data remains in our system until the associated licenses expire and are not renewed. Once a license expires, we will send an email to inquire whether you wish to continue using the app. If you decide not to renew, your information will be promptly removed from our database.
App Data Collection During Usage
Our applications operate independently and do not collect or transmit additional user data during their usage. They do not communicate with our servers or any external servers for data collection purposes.
How to Have Your Data Removed
If you wish to have your data removed from our system, please note that all associated licenses must be expired and you must confirm that you no longer want your information retained. To request removal of your data, simply email us at support@fryecadconsulting.com, and we will act promptly to delete your records.
Contact Us
For questions about this Privacy Policy or our data handling practices, please reach out to us at:
Email: support@fryecadconsulting.com
This Privacy Policy is designed to provide transparency about how we collect, use, and protect the personal information of our users. It has been customized to reflect the operations of FryeCADConsulting.com and may be updated periodically. We encourage you to review this document regularly for any changes.
If you have any thoughts about our data practices or need further clarification, please don’t hesitate to contact us.